FREQUENTLY ASKED QUESTIONS


What is 'Fugly' produce?
Why should I choose 'Good & Fugly'?
How does it work?
Where do you deliver?
What days of the week do you deliver?
How much does delivery cost?
How much food will I get in my box?
What kind of fruit and veggies will be in my box?
Is your produce organic?
Where do you source your fruit and veggies from?
I have allergies, can I use Good & Fugly?
Can I skip a subscription delivery or pause my subscription?
How do I cancel my subscription?
Is your packaging eco-friendly?

What is 'Fugly' produce?

Fugly produce is imperfect fruit and vegetables - a little bit wonky but a lot delicious! Because of supermarket cosmetic standards too much good food never leaves the farm gate. We’re on a mission to stop this.

A fruit or vegetable is elevated to Fugly status if it’s too big, too small, has a blemish, or is just a weird shape. Not all cucumbers grow perfectly straight, after all and many a delicious tomato is so exuberant with flavour it refuses to be symmetrical! We say no to the Derek Zoolanders of the produce world.

Our little Fuglies are always fresh, direct from farmers and delicious.

Why should I choose 'Good & Fugly'?

By buying a Good & Fugly box you’ll not only be buying delicious, fresh and affordable produce, you’ll be helping the planet, and pushing back on beauty standards that waste the good things of the earth.

Up to 25% of all vegetables. That’s one-quarter of the water, sunlight, time and energy used by nature and the farmer that just goes to waste!
Our little Fuglies are always fresh, direct from farmers and delicious.

By choosing Good & Fugly, you’ll be helping farmers sell more of what they harvest, and you’ll get to enjoy some extraordinary produce.

Learn more about our mission.

How does it work?

Simply order the box that is right for you (choose between a small or large box) by 9pm Wednesday for same week delivery. We’ll then speak with our network of farmers and bundle together a box of fresh, seasonal, partly Fugly and totally delicious produce that will be delivered on Friday afternoon. For now it’s Friday, but we’re expanding delivery windows and will keep you posted.

We also offer subscriptions! Each or every other week, receive your favourite Good & Fugly box without having to place an order. You can pause or unsubscribe at any time, particularly handy if you’ve taken a spontaneous roadtrip!

Where do you deliver?

We're currently delivering to all inner city suburbs in Sydney, and are adding more locations to our list all the time. 2021 will see availability in many more locations across Australia.

If we don’t deliver to your suburb right now, join our waitlist, so we can let you know when we’re dropping our perfectly imperfects in your neighbourhood!

Check if we currently deliver to your area.

What days of the week do you deliver?

We currently deliver on Fridays - which means orders must be in by 9pm Wednesday.

Over time we will be adding more delivery days, so if there is a day that works better for your meal planning, contact us to let us know.

How much does delivery cost?

Delivery is free! We never like delivery charge surprises ourselves, so we’ve gotten rid of them.

How much food will I get in my box?

We have two different boxes available to order: a small box and a large box.

A small box is a bundle of up to 12 different varieties of fruit and veggies. This quantity should be enough to feed 1-2 people for 4-5 days.

A large box brings together up to 14 different varieties, and should bring sustenance to 3-5 people for 4-5 days. 

What kind of fruit and veggies will be in my box?

Our boxes are made up of fresh seasonal fruit and veggies, so not everything is available all year round. 

We’ll also be regularly showcasing new fruits and veggies that may be new to you, and when we do, we’ll be sharing the best ways to prepare the welcome surprise.

Is your produce organic?

Right now, we’re rescuing good and nutritious Fuglies from mostly local growers to reduce food waste at the source and are looking to include organic farmers in the mix soon. As such, we can’t yet offer a completely organic box --but we’re working on it! Since our mission is to fight waste as sustainably and deliciously as possible, we have cast a wide net with our grower community, understanding their challenges and working hard to be the bridge to as many new tables as possible.

Where do you source your fruit and veggies from?

We partner with many local farmers in the Sydney region! As we expand, we’ll be partnering with local growers in those new areas too. We’re always looking for more farmers, so if you know of or are one, get in touch. 

I have allergies, can I use Good & Fugly?

While a box may not contain a fruit or vegetable that you’re allergic to, we can’t guarantee no cross contamination along the way. So, if your allergy means you can’t simply lineup a friend to take your pineapple or strawberries, we recommend signing up to our newsletter.
We’ll let you know as soon as we’re able to ensure no allergens in our boxes or supply chain.

Can I skip a subscription delivery or pause my subscription?

Absolutely! Just login to your account and click on manage subscription .

How do I cancel my subscription?

We’re sorry to see you go, but we’ve made this easy to do. Simply login to your account and select manage subscriptions. If you want to sign up again, it’s easy to do that too: create a new account and away we go!

Is your packaging eco-friendly?

Our purpose is to reduce waste! All our packaging is recyclable, from the box, to the insulating paper, and even the tape we use to secure the boxes and our ice packs.

Our ice packs are recyclable in a couple of steps: Simply cut the pack open, squeeze the gel down the sink, and then take the plastic to your “soft-plastics” (REDcycle) collection point. Find your nearest REDcycle bin location. We’re working on replacing these with a more environmentally friendly and convenient solution.