How does Good & Fugly work with OzHarvest?

Good & Fugly is a joint-venture owned by OzHarvest Ventures and chef Matt Moran. For each box sold, $2 is donated back to OzHarvest which helps feed 4 people.

How does my order help farmers?

We work with small farmers who sell their produce through a number of channels such as local markets and small grocers. By partnering with these farmers, we are able to provide a steady, secure and less discriminatory way to maximise the return on their labour and investment, helping to make their farms more financially sustainable.

Does Good & Fugly just sell rescued produce?

We try to take everything we can, the "Good" and the "Fugly". This means that most boxes we send out will have a combination of "aesthetic" items as well as those that carry all the blemishes from the challenges nature throws at them. One thing that is consistent however is that no matter what the item looks like, we ensure that it is quality produce, no concessions.

Do you use plastic in your boxes?

No, our boxes are completely plastic-free. We’re always working on more sustainable ways to pack and deliver your fresh produce.

What can I expect in my box? Is it just seconds and fugly produce?

We try to take everything we can, the "Good" and the "Fugly". This means that most boxes we send out will have a combination of "aesthetic" items as well as those that carry all the blemishes from the challenges nature throws at them. One thing that is consistent however is that no matter what the item looks like, we ensure that quality is the key, no concessions.

Is your produce organic?

Its actually a mix of certified organically farmed produce and produce sourced from other farms, largely depending on which farms crops are available when. We try to partner with farms that implement organic and sustainable practices where possible but this in not universal across our suppliers.

I noticed the produce in my box keeps changing, why is that?

Seasonality is a big part of how we support farmers. We pack produce that’s in season and abundant, which means your box will naturally change throughout the year. Think mangoes and stone fruit in summer, and broccoli and beetroot in winter.

What are the order cut-off times?

Orders close every Friday at 12pm for deliveries the following week. Any changes to your order must also be made before this cut-off.

When can I expect my delivery?

Delivery days vary depending on your suburb and delivery route. Once your order is placed, we’ll confirm your delivery schedule with you but if you want to check, you can enter your postcode on the product page.

Corporate orders are delivered on Mondays to help in reducing the likelihood of waste.

Can I change my nominated delivery day?

At the moment, delivery days are fixed based on your postcode and our delivery routes. A limited number of suburbs have multiple options to choose from.

Where do you deliver to currently?

We currently deliver within 25km of the Sydney CBD. If your address is outside our delivery area, the website will let you know before checkout.

Do I need to be home for delivery?

Nope! Your box can be left safely at your door, so you can go about your day stress-free. We’ll make sure your fresh produce is packed with care and delivered ready to enjoy.

How do I know when my delivery is coming?

Our delivery partner will send you an SMS on delivery day with an estimated delivery window, so you know when to expect your box.

Can I customise my box?

Not just yet! Each box type is thoughtfully designed with a generous mix of seasonal, sustainable fruit and veg. By packing boxes this way, we can support local farmers, fight food waste and still deliver plenty of variety and value to your door each week.

How do I pay?

We accept all major credit and debit cards, along with popular digital payment methods (Apple pay, Shop and Google Pay).

Is my payment information secure?

Yes! Our checkout is encrypted and processed through a secure payment platform. 

What if my box is not what I expected?

We offer a 100% Happiness Guarantee. If something’s not right with your box, contact us and we’ll refund or replace it. No dramas!

My payment didn’t go through, what should I do?

No stress! Subscription customers can update your payment details anytime by logging into your dashboard and adding your new information there. Just a heads up,  orders are processed on our weekly cut-off day, so if your payment details are updated after processing, your delivery may roll over to the following week.

How do I log in to my account?

Click the account icon on our website and enter your email address. If you haven’t logged in before, you can create a new account. Otherwise, enter your email and you’ll be prompted to log in. Alternatively, you can sign in using your Shop credentials.

I forgot my password, what do I do?

No password needed! Just enter your email address on the login page and we’ll send you a 6-digit code to your email or registered mobile number so you can access your account.

How do I skip a delivery?

Easy! Just log into your account and select the upcoming delivery you’d like to skip. Just make sure to do this before the Friday 12 pm weekly cut-off time.

Can I change my box size or frequency?

Yes! You can update your box type and delivery frequency anytime through your account.

Do you offer office fruit boxes?

Yes! We offer Corporate Fruit Boxes that are perfect for offices.  A great way to keep teams happy, healthy, and energised. You can order directly through our website and simply select the Corporate Box option.

Can you deliver to multiple sites?

We can deliver to multiple locations depending on area coverage. Get in touch with us and we’ll confirm what’s possible for your sites.

Do you do one-off corporate deliveries for special occasions?

Yes, we do! Whether it’s a staff event, celebration, or special treat, we’d love to help. Contact us at support@goodandfugly.com.au to arrange it.

I have feedback, where can I send this to?

Like our produce, we love feedback in all forms. You can send your thoughts through to support@goodandfugly.com.au.