FAQs

Placing an order

Q: What are order cut-off times?

A: We will close off orders every Friday 12pm for the following week's deliveries.

Q: When can I expect my delivery?

A: We will be in touch to confirm delivery dates after your order is placed. Deliveries will be made Monday-Friday depending on your suburb.

Q: Where do you deliver to currently?

A: We currently only service deliveries within 25km from Sydney CBD. If your address is not supported, our site will let you know prior to checkout.

Q: Do I need to be home for delivery?

A: Nope! Boxes can be left safely at your door.

Q: How do I know when my delivery is coming?

A: Don't worry, we've got you covered! Our logistics partner will send you an SMS prior to your delivery arriving with an estimated timeslot.

Subscriptions & Accounts

Q: Do I need a subscription?

A: It's up to you! You can order once or subscribe, whatever suits your routine. Subscriptions give you convenience and first access to limited seasonal produce.

Q: Can I pause or cancel anytime?

A: Absolutely. No lock-ins, no fuss. You can skip, pause or cancel through your account dashboard.

Produce

Q: What can I expect in my box? Is it just seconds and fugly produce?

A: Quite the opposite. We are committed to helping farmers in every capacity we can which means often your box will not just have the imperfects but also more 'cosmetically gifted' produce.

Q: I noticed the produce in my box keeps changing, why is that?

A: A big part of G&F supporting farmers and promoting sustainability is to ensure we are taking produce that is in season. This means that you will notice a big change from summer (mangoes and stone fruits) to winter (beetroot and broccoli).

Payments & Pricing

Q: How do I pay?

A: We accept all major payment methods, including credit cards and popular digital wallets.

Other

Q: What if there’s an issue with my delivery?

A: We’re here to help. Reach out to our support team and we’ll make it right, no dramas (support@goodandfugly.com.au)

Q: I have feedback, where can I send this to?

A: Like our produce, we love feedback in all forms. You can send your thoughts through to support@goodandfugly.com.au.